Guilford County is bidding farewell to outdated technology and embracing a new era of efficiency and effectiveness. The county’s emergency response system, Guilford Metro 911, has partnered with a cutting-edge technology company to upgrade their systems with artificial intelligence. The new system, known as “HxGN OnCall Dispatch,” is set to revolutionize emergency response for fire, medical, and police incidents in Guilford County and Greensboro.
The implementation of Hexagon will provide enhanced communication capabilities for the team at Guilford Metro 911. This will position them as one of the most advanced communication centers in the nation, with the potential to make a significant impact on saving lives as every moment counts in emergencies.
Hexagon is a next-generation system that replaces the outdated 1990s platform currently in use. Its advanced technology will streamline access to crucial information, making it easier for dispatchers to deploy resources promptly. With the new AI technology, police and EMS personnel will have real-time access to dispatch information on their devices, enabling better coordination and response in the field.
Tammy Heaton, Vice President at Hexagon, highlighted how the new system will integrate seamlessly with other tools like rapid SOS, providing easier ways for law enforcement and emergency services to engage with the community. The adoption of HxGN OnCall Dispatch signifies a significant step forward for Guilford County in enhancing emergency response capabilities.
In conclusion, Guilford County’s decision to upgrade their emergency response systems with cutting-edge technology has paved the way for improved communication capabilities and more efficient disaster management. The implementation of HxGN OnCall Dispatch signifies a major leap forward towards enhancing emergency response capabilities in Guilford County and Greensboro.
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